Privacy Policy

1. Clear Purpose of Data Collection

Phoenix Rising AI ("we," "our," or "us") collects and processes your data specifically to:

  • Connect car dealerships with their Facebook page visitors and customers
  • Provide real-time AI-powered messaging services for dealership-customer interactions
  • Schedule and manage test drive appointments
  • Facilitate seamless communication between dealerships and their customers
  • Enhance customer service through automated responses and human handoff

Last Updated: February 13, 2025

2. Facebook Integration and Data Flow

2.1 Dealership Facebook Page Integration

Data We Store

  • Page ID and access tokens
  • Page name and verification status
  • Page administrator details
  • Messaging permissions and settings
  • Webhook subscription status
  • Integration configuration details

Purpose

  • Maintain secure page access
  • Enable real-time message monitoring
  • Facilitate automated responses
  • Manage customer interactions
  • Ensure continuous service availability
  • Track integration health and status

2.2 Customer Interaction Data

Data We Collect

  • Facebook user ID (PSID)
  • Public profile information
  • Message content and timestamps
  • Conversation history
  • User preferences and inquiries
  • Response metrics and timing

Usage Purpose

  • Maintain conversation context
  • Provide personalized responses
  • Track customer inquiries
  • Generate response analytics
  • Improve service quality
  • Enable seamless human handoff

3. Gmail Integration

3.1 Email Management System

Data We Store

  • Email addresses and authentication tokens
  • Email message IDs and timestamps
  • Email content and attachments
  • Thread IDs and labels
  • Integration settings and preferences
  • Watch notification configurations

Purpose

  • Monitor dealership email inboxes
  • Process customer inquiries
  • Manage email notifications
  • Track customer communications
  • Enable automated email responses
  • Maintain email thread context

4. Google Calendar Integration

4.1 Calendar Management

Data We Store

  • Calendar access tokens and credentials
  • Calendar event details and IDs
  • Appointment schedules and durations
  • Test drive booking information
  • Attendee details and preferences
  • Calendar notification settings

Purpose

  • Schedule test drive appointments
  • Manage dealership availability
  • Send calendar invitations
  • Track appointment status
  • Handle scheduling conflicts
  • Coordinate with dealership staff

5. Twilio Integration

5.1 SMS and Voice Communication

Data We Store

  • Phone numbers and verification status
  • Call records and durations
  • SMS message content and timestamps
  • Voice call recordings
  • Communication preferences
  • Message delivery status

Purpose

  • Send appointment reminders
  • Handle customer callbacks
  • Process SMS communications
  • Manage voice interactions
  • Track communication history
  • Ensure message delivery

6. Real-time Messaging System

Message Processing and Storage

We process and store messages to:

  • Enable real-time communication between customers and dealerships
  • Maintain conversation history for context and continuity
  • Track response times and service quality
  • Facilitate AI-powered automated responses
  • Support human agent takeover when needed

Automated Response System

Our AI system processes messages to:

  • Analyze customer inquiries in real-time
  • Generate contextually appropriate responses
  • Schedule appointments and follow-ups
  • Identify when human intervention is needed
  • Maintain conversation flow and engagement

7. Data Retention and Webhooks

Facebook Webhooks

We maintain webhooks to:

  • Receive real-time updates from Facebook pages
  • Monitor message delivery status
  • Track conversation state changes
  • Handle user opt-outs and preferences
  • Manage page permission changes

Data Retention

We retain data according to:

  • Message history: 24 months retention
  • User profiles: Until account deletion
  • Page tokens: Until integration removal
  • Analytics data: 36 months retention
  • System logs: 90 days retention

8. Security Measures

Facebook Data Security

  • Encrypted token storage
  • Regular token rotation
  • Permission scope monitoring
  • Access control auditing
  • Integration health checks

Message Security

  • End-to-end encryption
  • Secure webhook endpoints
  • Rate limiting protection
  • Message integrity verification
  • Automated threat detection

Integration Security

  • OAuth 2.0 authentication for all integrations
  • Regular security audits and updates
  • Multi-factor authentication support
  • Secure credential storage
  • API access monitoring and logging

9. Contact Us

Phoenix Rising AI - Privacy Team

Email: team@phoenixrisingai.com

Phone: 1-954-336-4316

Response Time: Within 48 hours